Privacy Policy

Duncan Chessell and Chessell Adventures Pty Ltd (We, Us, Our) respect your privacy. We do not rent or sell any of the details that you provide to us in good faith. We do Our utmost to ensure the privacy and security of the information you supply do to Us.

We are also anti-spam, and do not buy or rent information from any third parties. If you receive information from Us, it is because you have asked to hear from Us, you have entered a competition and agreed to join Our mail list, or a friend or colleague has requested it on your behalf. If you have received mail or e-mail in error, please notify Us to be removed from Our mailing lists.

At any time you can be removed from any or all of Our databases and receive no more information from Us.

What personally identifiable information do We collect?

Visitors may supply personally identifiable information (such as name, address, email address or telephone numbers) for various purposes on this site, or directly to Our offices. These purposes include registering to receive e-mail newsletters, requesting further information about Our trips, making a booking or simply asking a question about Duncan Chessell or a Chessell Adventures product. We do not collect personal information from you unless you provide it to Us. This means that you can visit Our site without telling Us who you are or revealing any personally identifiable information about yourself.

How is information used?

When you supply information about yourself We do not divulge any information We gather from you to any third party without your prior consent. If making a booking with Us, additional information will be required for operational reasons.

Security

Personally identifiable information is stored on servers that are not publicly accessible. Further, personally identifiable information is only accessed by Our employees on a “need to know” basis. Credit card details are NOT stored on Our database when you book, or buy products on Our site.

The lock icon at the bottom of your browser indicates when you are in a secure section of the Duncan Chessell or Chessell Adventures website. The secure site uses a 128-bit Geotrust Digital Certificate (Further information about this feature can be found at http://www.geotrust.com). This ensures the confidentiality of your information, and is also used to help confirm that the server you are passing information to is Our server. If any other Internet user intercepts the communication they will only be able to see it in an encrypted form.

When you connect to a secure web server you ask that server to authenticate itself. This authentication is quite a complex process involving public keys, private keys and a digital certificate. The certificate tells you that an independent third party has agreed that the server belongs to the company it claims to belong to.

We use secure socket layer (SSL) encryption for its payment details that are transmitted using the Internet. SSL encrypts web communication, allowing Us to take credit card orders and protect sensitive personal information. SSL security makes eavesdropping on secure web traffic almost impossible.

Geotrust SSL certificates are compatible with all recent browsers, including Microsoft Internet Explorer 5 and above and Netscape Netscape Navigator 4.6 and above. If you are using a Macintosh operating system the certificate is compatible with Internet Explorer 5 and above. Chessell Adventures does not recommend the use of older browsers for secure transactions.

A session is only valid for a certain period of time after your last activity with the server. If no activity is detected in the set time frame (for example 20 minutes), then your session is logged off and the ‘session cookie’ (login token) is no longer valid. Once your session expires, you will have to log on again to authenticate yourself for another session.

All reasonable steps are taken by Us to protect a customer’s personal information, in particular the credit card details supplied by registered users.

Choice/Opt-out

If you have registered to receive communications from Us and later change your mind, you will be given the chance to unsubscribe on every e-news you receive or by writing to us specifically requesting we no longer contact you for any reason.

Correct/Update

If you would like to verify the data We have received from you or to make corrections to it, you may contact Us directly by e-mail.

What anonymous information is collected on this site?

Anonymous click-stream information is collected from every visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor’s identity.

How is it used?

The information is used by Us to build anonymous behavioral profiles. These profiles are used to ensure that Our site content is relevant and appropriate for the majority of users. Again, there is no association to the users’ identity.

How does Our website use cookies?

Our website uses cookies as you visit pages on the site, to facilitate some functions. Cookies allow Us to gather anonymous click-stream information.

Links

This site may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from Ours.

E-mail Links

We use e-mail links located on this site to allow you to contact Us directly via e-mail. We use the information provided in your e-mail to respond to your questions or comments.

Legal Disclaimer

We may disclose personal information if required by law or in the good-faith belief that such action is necessary in order to conform to the actions of the law or comply with legal process served on Us.

Sensitive Information

We only collect sensitive information about you with consent. Sensitive information is information about race, ethnic origin, political views, religion, philosophy, sexual preferences, criminal record or health information.

Privacy Legislation

We welcome the privacy amendments (Private Sector) Act 2000 and the 10 privacy Principles that the Act introduces.

Chessell Adventures Pty Ltd is an Australian proprietary company registered in South Australia
Our ABN is 25 106 511 120
Our ACN is 106 511 120